Rescue Phone Operator
This Warriors 4 Wildlife rescue phone service provides the crucial point of contact for the community to report injured, sick or orphaned wildlife in need of rescue, treatment, or care.
The role of Rescue Phone Operator within this service is vital to Warriors 4 Wildlife’s organisational mission and purpose. Our passionate and committed team are looking forward to meeting you.
Flexible hours, from home, all training provided.
Position Description
Title: Volunteer Rescue Phone Operator
Type: Ongoing
Location: At home and Online
Position Purpose
The Warriors 4 Wildlife Inc.’s Emergency Response Service is a voluntary role that provides the crucial point of contact for the community to report injured, sick or orphaned wildlife in need of rescue, treatment, or care. The role of Rescue Phone Operator within this service is vital to Warriors 4 Wildlife’s organisational mission and purpose.
Position Responsibilities
Promptly answer calls received through our rescue number service Facilitate rescues including answering calls, organising volunteers for rescue, advising members of public regarding native wildlife.
manner and provide exemplary customer service
Desirable abilities
Experience in customer service
Must be computer/technology literate
Strong oral and written communication skills
Ability to work independently and as part of a team.
Skills & Capabilities
Calm, polite, confident, and well-spoken phone manner with a compassionate and caring attitude
Ability to maintain composure under pressure
Enthusiastic, reliable, and committed
Passionate about the long-term welfare of wildlife.
Days & Commitment
Most shifts are 3-5 hours
Available for 2-3 shifts per week
Willing to undertake ongoing training
Flexible in working hours, including weekends.
Casual seasonal role with the potential for an ongoing basis